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Customer Service Apprenticeships

The services sector is not only the UK’s largest, but also the fastest to recover from a downturn – after the slump in 2008, jobs in service roles picked up faster than in industries like construction and manufacturing.

If you are looking for employment in a difficult market, this makes customer service apprenticeships a great bridge into a long-term career with a firm basis of training and on-the-job experience.

What is a customer service apprenticeship?

A customer service apprenticeship spans the different aspects of customer support roles, from the way you speak to customers to the computers and other systems used to track support queries.

This is all delivered whilst employed in real-world customer service environment with a local employer, where you will observe experienced staff and ultimately carry out a customer support role of your own to prove your capability.

What qualifications will I get?

ProCo customer service apprenticeships work towards an NVQ qualification and this is a vocational alternative to academic qualifications like A-levels, complete with its own value in UCAS eligibility points.

Your qualification is a certificate you will hold for life – you can put it on your CV when applying for jobs, use it to apply for a higher level apprenticeship, or support a university application by earning enough UCAS points from your apprenticeship.

What are the benefits of a customer service apprenticeship?

Upon completing a customer service apprenticeship, you can expect to develop effective communication skills in a professional setting and the confidence to deal with all kinds of enquiries from customers; you may also gain IT skills you didn’t previously have.

It’s a great chance to study towards an office-based role in a vocational way, rather than trying to study on an academic course if you’re not well suited to exams and essays.

How do I apply?

Fill in our online form or call us to speak to an adviser about your application. Customer service apprenticeships are open to all, but if you’re not sure if they are right for you, just give us a call and we’ll be happy to help. Take a look at our apprenticeship vacancies.

We can also answer any questions you might have about where a customer service apprenticeship fits into your long-term education or career progression,  if you have particular ambitions for the future and want to reach a certain level as quickly as possible.