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Customer Service Training

The services sector is the UK’s largest form of employment, and has been since 1881 when it first overtook manufacturing. The 2011 census showed over three quarters of people in the north-west worked in services jobs, putting the region in the top five nationwide.

Customer service training is a step towards joining this huge workforce by entering a job that lets you help people face to face, by telephone, or even via email or online chat.

What does working in customer service offer?

Jobs in customer service are about helping people, but it’s much more than that. As a profession, it is a chance to meet new people every day, and hopefully to leave them happier than when they first came to you. You will also play a crucial role in helping your employer to turn potentially negative situations into positives, and protect their brand’s reputation.

There are many different types of customer service role, from receptionists, customer call centres and everything in between, and a customer service training course can give you a taste of some of those jobs with real-world on-the-job experience.

What training courses are available?

ProCo offer customer service apprenticeships that put you in touch with a local employer – this means that part of your training will come from real-world experience of working in a customer service role for the duration of your apprenticeship. In most cases employers will retain the services of their apprentices as they have spent valuable time ensuring you are great at your job!

If you want to learn new skills or build up on your old ones, we are likely to have a training course to suit you, from entry level up to more advanced professional development, so please don’t assume you are not eligible for any of our apprenticeship courses. Apprenticeships are open to all ages from 16 upwards, if you’re a school-leaver or older, you can be eligible for an apprenticeship.

To find out more, or if you have any questions about what we can offer you, call ProCo today.

What can the training involve?

You will be employed as an apprentice by a local employer and you will receive most of your training in the workplace.

ProCo can also support you in improving key skills like number and language skills, with assessors on hand to answer any questions you might have about your training and how we will assess you for your final qualification and certificate.

Local opportunities and relationships

The north-west is home to the headquarters and regional offices of many large national and multinational brands, and both Manchester and Salford have thriving financial quarters, while Wigan too has its fair share of household names.

ProCo can help you to find training and employment opportunities in customer service roles at local companies both large and small, and in the past many of the short-term work placements we have set up for our trainees have turned into permanent jobs later on.

For more information about how we can help you get into the career of your dreams, call ProCo today.